AyePingSupport
Answers to common questions, and how to reach us.
- Check that notifications are on for AyePing in your phone's settings, and that you're signed in on it.
- Send a test ping from the Link tab. If it shows in Pings but doesn't buzz, it's the phone's settings.
- If it doesn't show in Pings, check that the token isn't paused and that you have pings left in Profile.
Create a token on the Tokens tab, then send a POST request to your link with it. The API docs have examples for curl, JavaScript and Python.
New pings are refused with status 402, and you get one notification about it a day. Hobby and Pro add a monthly or yearly allowance (see pricing).
Upgrade any time on the website's Billing page. The new plan starts right away, with credit for the time left on the old one. To move to a smaller plan, cancel, then choose it once your plan ends.
On the website, open Billing and choose Manage billing. Your plan stays on until the end of the period you paid for.
Yes, once every 30 days, in Profile. Your link changes with it, so update your scripts.
In the app or on the website, open Profile and choose Delete account. It cancels any subscription and deletes your pings, tokens and devices right away.
Contact us
Signed in? Use Contact support in Profile, so we know which account it's about. Otherwise email support@ayeping.com.